Competent and professional and courteous.
Competent and professional and courteous.
Good service fixing the faulty control unit however I asked for the Sat Nav to be looked at, it couldnt have been reviewed as it still had the paper that I use to hold it up stuck in the unit.
All excellent but a small mark on the bumper which we didn't see at collection as it was dark.Having said that there was no quibble about sorting it.
We have no complaints at all in regards the service we received. Jake was friendly and at no point did we feel pressured to make a decision over the car and he worked with us to make sure we got what we wanted in our budget.
Was given a quote and it ended up being cheaper than originally quoted, because of the honesty of the service team saying rear brake discs didnt require changing. Just appreciated them being totally straight, unlike some places that take advantage.
The sales person Craig Lingham took personal responsibility for our purchase and kept me informed through out the process.My wife loved the the way the car was presented to her on the day and the bouquet of flowers.
Excellent experience. All questions were answers and kept updated at all times
Easy to book on and work done quickly
Good service provided, courtesy car always provided if required.
Quick. Convienient helpful
A quick and easy transaction and most satisfactory
Nothing is too much trouble. The staff are always friendly and polite, especially Kevin Powell who sold me my Mini. I believe they are proud of where they work and enjoy seeing their customers happy.
Did just what was required, also free vehicle inspection and clean- a nice touch.
Harry Hills went over and above to make it special in finding what I wanted, Harry find and choose a really lovely car more than what I expected.
Attentive, friendly and professional service.
The staff are always professional, polite & helpful.
not much to complain about would have liked to have got my car in earlier. Service was always friendly, polite and professional
Kept up to date and great customer service.
No further comments
Done everything asked
They could not have been more helpful
See above, Harry was amazing, a real credit to Mini.
All my questions were answered and the process was very smooth
Good, thorough service. Pleasant staff team.
Booking process fine, car ready when promised and were phoned to confirm and it was washed
Was a joy to work with Mini. Always professional and happy to help.
Communication, information and confidence in what was going to be done and what was done. Being remembered as a customer by Patrick, great customer skills
Efficient and friendly
I WAS IMPRESSED FROM THE MINUTE I WALKED INTO THE SHOWROOM. EVERY MEMBER OF THE TEAM I SPOKE TO WAS FOCUSED ON THEIR JOB, EXCELLENT KNOWLEDGE FROM ALL AND GREAT TOUCHES LIKE THE COFFEE AND BISCUITS AND FLOWERS WHEN I COLLECTED MY MINI
All the team for exstreamly helpfull, amazing experience
They helped me deal with a difficult issue nothing was too much trouble
You know I am excited fantastic to pick up my new miniIt's fab simply the best yet it's a joy to drive Thank you Harry and mini
The whole team at Broadoak MINI Ashford Kent were helpful, friendly and cooperative at all stages. I can't fault them.
It was just a MOT and was well done with a detailed report. However subsequent to that I was quoted £180 to repair a scratch under the passenger headlight verbally. I asked if this included bumper repair and was told verbally yes. It was not the case
Sales team made the process smooth and problem free
Please see above - staff extremely helpful and wanted to do the best for me
Great product sold in a great way. Salesman (Harry HIlls) was the best.
Welcoming and friendly service
The driver who collected my car from my home was told it was a 2 day job but the person co-ordinating the overall work lead me to believe it would probably only take a day. Consequently I had to change my arrangements
Could not be more helpful
Prompt and thorough service.
Helpful staff who deal with any issues effectively. Very thorough examinations of vehicle - found small crack in alloy wheel which would have been easy to miss. Always able to give updates and explanations as required. Vehicle gets nicely cleaned
Vehicle collected twice and returned without any work being carried out computer error was the poor explanation,third time lucky. Collection and delivery drivers were very good and professional.
Always have had a great experience at Broad Oak Mini Ashford . Very helpful ,friendly staff and good coffee !
Broad Oak Mini in Ashford, Kent were brilliant. I ordered the car on Easter Monday and they made sure it came in good time for the November Registration. They kept in touch the whole time. All the staff were excellent.
Everything from booking through to completion was very easy and went smoothly. Service reception staff were very helpful and friendly.