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Customer Reviews.

service

1

the service was terrible, the manager was called and promised to phone Mrs Leppard to redo the service and meet her expectations two and a half weeks later no call, had this survey saved to complete after we give them a chance now say it as it was.

20 June 2017

service

5

Friendly and helpful attitude

15 June 2017

service

5

Car was serviced to time; clear feedback was provided including video of inspection and costings clearly set out.

14 June 2017

service

4

Service was very good, after problem was noticed. Prompt pick up and return. However, a secondary fault was not seen until further problems (oil leak was detected) but this was quickly fix. Dealership has been very good at fixing issues.

13 June 2017

sales

5

I had initially ordered a car from another brand. Through bad service, I cancelled the order and chose mini. Nothing was ever to much of a problem and the process was extremely easy and quick.

10 June 2017

sales

5

NA

09 June 2017

sales

5

Service I received from both Harry & Matt was exceptional. Very helpful and nothing was ever too much.

06 June 2017

service

3

They got there in the end after a few issues.

06 June 2017

sales

5

From the moment I walked into Broad Oak, Ashford I was greeted professionally. Jake Eastwood looked after me. His standards, knowledge, courtesy, were exceptional. He handled the entire pre and after sales process with entire customer commitment.

05 June 2017

service

1.5

1) Your technicians kindly put some paint on a few stone chips I had on the bonnet, if I had a 5 year old, they could have done a better job with their finger!!!, I did not ask anyone to do this and now it looks worse that it was to start with. :-(((

05 June 2017

sales

5

Always have a great experience at Mini Matt and Harry make a great team Bought a lovely new Mini what's not to likeThankyou Mini definitely recommended

30 May 2017

service

5

Was greeted and helped straightaway and was given a time when my car would be ready and it was. And it had been cleaned

30 May 2017

sales

5

The staff were very helpful, especially Harry Hills.

30 May 2017

service

5

The staff were very polite and it was a very easy process. They called to remind me and check if the date was still okay - I found that very helpful

29 May 2017

sales

5

Very welcoming

27 May 2017

service

3

The problem these days is no one sees a car as a whole- it's all few boxes and tick marks. Servicing goes al right then something comes up in a few weeks time- wondered why no one did see that coming

26 May 2017

service

5

Helpful service advisor

24 May 2017

sales

5

Claire Powell was very knowable and caring. She kept us informed throughout the period from ordering to collecting the car. She gave us updates on where the car was in its journey through the factory.Well done Claire

23 May 2017

service

3

I dropped my car off to BMW at 7.30am and I still hadn't had a phone call by 4.30pm, I called to find out what was going on and I didn't get a call back until 5.10pmp

19 May 2017

service

4

Good service at the mini service department. Michael was particularly helpful.

18 May 2017

service

4

x

18 May 2017

service

5

Prompt attention, polite reception

18 May 2017

service

5

Always excellent service

16 May 2017

service

4

Wiper arm replaced but blade still not connecting to screen & bonnet not closed properly!! And now lighter holder broken?!!

15 May 2017

service

4

work completed on time, courteous service. Full information given on issues.

10 May 2017

sales

5

Claire Powell is fabulous!

09 May 2017

sales

5

Jake at the showroom was so helpful, both at the centre and by keeping me up to date with the sale and arrival of my new car.

05 May 2017

service

5

Just all round good service

04 May 2017

sales

5

Very helpful in explaining all the advantages of owning a mini

04 May 2017

service

2

Fairly friendly but still haven't fixed the problem

02 May 2017

service

5

Very helpful people at garage .

28 April 2017

sales

5

Attentive staff and the feeling that you were important

25 April 2017

service

4

Initially you could only give a date 3weeks aheadBut then managed to change it

25 April 2017

sales

4

Al question and queries were sorted asap. Helpful staff.

24 April 2017

service

4

Everyone was extremely helpful, polite and accommodating.

21 April 2017

sales

5

A very good services all around, Brilliant!!!

19 April 2017

sales

5

Very friendly accommodating team

19 April 2017

sales

5

because its not just a mini its a car great looks great performance ,a pleasure to drive would recommend the car any day .

18 April 2017

sales

5

The salesperson Claire was very helpful,very patient and made the whole experience a pleasure it was akin to buying from a friend,I also found the rest of the staff friendly and helpful.

18 April 2017

service

5

I came to the garage and the service was undertaken very professional.

18 April 2017

service

5

Mini have done everything they can to help me when my new car developed a fault.

17 April 2017

service

5

Work that was scheduled to be done was c omplered on time

17 April 2017

sales

5

Claire was very helpful & informative nothing was to much trouble

14 April 2017

sales

5

Jake was very helpful and answered all my questions

14 April 2017

service

5

Everything was as described on the phone by the service manager for a pit stop service. Drop off car, greeted and looked after.

13 April 2017

service

5

Free coffee and decent wi-fi so I could carry on working while I waited

12 April 2017

sales

5

An excellent car and the salesperson was very professional, friendly and efficient

12 April 2017

sales

5

Matthew was honest and listened to my needs. Helpful, friendly and professional service providing what I needed at a fair price

12 April 2017

sales

5

All went very well

11 April 2017

sales

5

Plenty of choice of vehicles available, staff readily available, excellent, clean, tidy showroom etc